Service Community is an intelligent client-interaction framework
It is a safe, simple and cost-effective way to promote your business with better client service, self-expanding SEO and brand advocacy. We recycle, optimize and reuse the content generated by your company service-department to instantly reduce the amount of incoming emails and calls.
CONTENT RECYCLING
Reuse it, don’t lose it. Service Community recycles, reduces and reuses the valuable content generated from client service correspondences. It helps your company to improve service, rank higher in search engines and reduce cost. What is your company doing with all the content produced from client questions and answers?
SELF EXPANDABLE SEO
Any SEO expert will tell you that you need an endless stream of good, relevant and original content to rank high in Google and other search engines. Service Community does exactly that! Questions and answers opened daily by clients are automatically optimized as self-expandable SEO to promote your business and brand.
BETTER SERVICE
Get your brand closer to clients with good service practice. Service Community is a new channel for client service as marketing. It is a safe, fully manageable and structural way to provide better service directly from any social media channel. Be available at all time exactly where your clients and new prospects are.
COST SAVING
“Clients-Helping-Clients” with dynamic FAQs is a powerful concept to save cost and increase client satisfaction. Service Community help you to generate dynamic FAQs and push it back to the user over any social media channel. It simply make it easier for the user to find answer to his question directly from Facebook, web (or any other channel) than to contact the service center. This reduces by far the amount of service-centers workload, increase client satisfaction and reduce cost.
WHY SOCIAL MEDIA?
Social media by itself is no fun for business. It’s a world with zero structure, no rules and no real identities. With that, the massive adoption of social networks has changed forever people’s expectation of service and availability. Your customer expects you to be there for them and by fact would work with businesses that are accessible directly from their social circles. Even clients of most conservative businesses are spending considerable amount of time on social networks; exchanging thoughts, ideas, experiences and suggestions.
WHY SERVICE COMMUNITY?
The buzz of social media and community oriented websites has created a false illusion that things are going to work in a speed of “CLICK” but reality shows a totally different picture. In fact, most businesses that chose to follow the social-shortcuts failed to show return on their investment and lost a very important time to the competition. Service Community brings a conservative framework to very hyper market. We keep the bells and whistles out and focus on manageability, security and a solid workflow to bring our clients a measurable ROI (return on investment).
WHO USES SERVICE COMMUNITY?
SERVICE COMMUNITY is made in Germany and at the moment focuses on the German market. Some of the nation biggest banks, retailers, e-commerce and insurance companies are already benefiting from the power of Service Community. Examples are Postbank and Otto group. Any business with client-service department can benefit from Service Community and the resultant dynamic FAQs.
